Job
Role:

• Knowledgeof Voice&Non-voice Calls
  .
• Handle
  Chat Process.
• Inbound
  Out bound Calls.

YourKRA/KPI:

1. Communicate
   with the customer via chat / calls / email andsellwith thecompleteproductdescription
2. Influencingandsellingjewellery
3. Addressingallcustomerqueries
4. Followingupwiththecustomers
5. Timely
   reverttothecustomersandclarifyingtheir queries
6. Retainingtheexistingornewcustomers
7. Coordinatingwithinterdepartmentalpersonnel
8. WorkingonERP system,Magento,Ameo,etc

Skills (Specific
job skillsrequiredforthisjob)

1. Communication–Mandatory–Goodspoken &
   writtenskillinEnglish&Hindiandanyotherregionallanguage inadditiontothis

2. Technologyskills –Surfing –Google,WhatsApp, Facebooketc.

3. Computeroperatingknowledge.

4. GoodEnglishwritingskill–MandatoryforE-mailandChat     –.team.