Job Responsibilities :

1. Provides direction and Leads the pre-sales team
2. Delivering best-in-class customer experience.
3. Ensuring Service KPI and SLA are met
4. Maintain analysis and derive insights from data 
5. Periodically evaluating team performance
6. Hire, train, develop, and retain employees.
7. Handling difficult or irate customers
8. Communicate with the customer via calls/email and address and resolve all queries.
9. Retaining the existing and new customers
10. Coordinate with inter-departmental personnel.
11. Workflow management

Skills required :

1. Communication – Mandatory – Good spoken English, Hindi, and any other regional language in addition to this
2. Good working knowledge of MS Excel 
3. Good English writing skills 
4. High customer service orientation.