Job
Role

• Knowledgeof Voice&Non-voice Calls
  .
• Handle
  Chat Process
• Inbound
  Out bound Calls

Skills

1. Communication–Mandatory–Goodspoken &
   writtenskillinEnglish&Hindiandanyotherregionallanguage inadditiontothis
2. Technologyskills –Surfing –Google,Whats app, FBetc.
3. Computeroperatingknowledge
4. GoodEnglishwritingskill–MandatoryforE-mailand Chatteam

Requirements

• Joblocation
  –
  Mumbai ( Andheri East)
• Readytoworkin rotationalweek-offs(6 days inamonth)
• Extendedworkinghoursduringfestiveandseasontimes
• Shifttiming–9hourswithstrict
  adherence.
• CTC
  – Upto 4lpa (Including Incentives)

YourKRA/KPI

1. Communicate
   with the customer via chat / calls / email andsellwith thecompleteproductdescription

2. Influencingandsellingjewellery

3. Addressingallcustomerqueries

4. Followingupwiththecustomers

5. Timely
   reverttothecustomersandclarifyingtheir queries

6. Retainingtheexistingornewcustomers

7. Coordinatingwithinterdepartmentalpersonnel

8. WorkingonERP system,Magento,Ameoetc