Education,
Certificate (Relevant education, achievement &

certification)

1.
Any bachelor degree is mandatory

2.
MS Office certification / part of curriculum

Knowledge

(knowledge
gained in the past relevant to this requirement)

1.
Knowledge in front-end retail operations

2.
Selling & customer service

3.
Basic knowledge of Jewellery – Gold, Diamond, Platinum and Silver
will be an added advantage

Skills

(Specific
job skills

required
for this job)

1.
Communication – Excellent verbal communication in
English(Mandatory) & regional language.

2.
Basic computer operating knowledge

3.
E-mail communication

4.
Basic knowledge of ‘Point of Sale’ system (POS)

Experience

(Specific
type or

amount
of experience)

1.
1 – 3 years of relevant experience in front-end retail operations.
Preferably with an established Retail Brand

2.
Freshers with high level of communication skills and attitude to
serve customers

Competencies

1.
People Orientation – Approachable, Team Player

2.
Strong Interpersonal Skills

3.
Result Orientation – Taking Ownership, Problem Solving 4.
Process Orientation – Organized, Analytical

5.
Empathy – Active Listening, Care, Service Mindset

1.
Flexibility – Agility, Open to Learning

Willingness

(Preference
/ Values / other requirements)

1.
Job location – Across India

2.
Ability to work as per Brand guidelines and set schedules. 3.
Extended working hours during weekends, Festivals and season time

4.
Shift timing – Minimum 9 hours with strict adherence 5. High
Integrity (non-negotiable)

Your
KRA/KPI

1.
Attend and assist the customers at store and provide adequate
product knowledge

2.
Influencing and selling jewellery

3.
Achieve Revenue targets – Monthly / Seasonal

4.
Maintain high VM standard at store

5.
Addressing all customer queries

6.
Following up with the customers

7.
Ensure that the store is clean, safe and presentable for customers

8.
Completing payment transactions; preparing merchandise for
delivery.

9.
Retaining the existing or new customers

10.
Maintain and monitor store inventory

11.
Coordinating with inter departmental personnel

12.
Working on POS, ERP system, Magento etc