Jewellery Consultant
Chennai, Tamil Nadu, India
Eligibility Criteria
Education, Certificate
(Relevant education, achievement &certification)
1. Any bachelor degree is mandatory
2. MS Office certification / part of curriculum (Optional)
Knowledge(knowledge gained in the past relevant to this requirement)
1. Knowledge of Voice Process
2. Online sales / offline sales / customer service
3. Basic knowledge of Jewellery – Gold, Diamond, Platinum and Silver
Skills(Specific job skills required for this job)
1. Communication – Mandatory – Good spoken skill in English
& Hindi and any other regional language in addition to this
2. Technology skills – Surfing – Google, WhatsApp, FB etc.
3. Computer operating knowledge
4. Good English writing skill – Mandatory for E-mail and Chat
team
Experience(Specific type or amount of experience)
1. 0 to 5 years of relevant experience in voice process from
jewellery / retail industry is preferred
Suitability Criteria
Willingness
(Preference / Values/ other requirements)
1. Job location – Mumbai & Chennai
2. Ready to work in night shift
3. Ready to work in rotational week-offs (6 days in a month)
4. Shift timing – 9 hours
Profile @CaratLane
Your KRA/KPI
1. Communicate with the customer via chat / calls / email and sell with the complete product description
2. Influencing and selling jewellery
3. Addressing all customer queries
4. Following up with the customers
5. Timely revert to the customers and clarifying their queries
6. Retaining the existing or new customers
7. Coordinating with inter departmental personnel
8. Working on ERP system, Magento, Amero etc