Job responsibilities :

• Achieve category-wise Sales targets for his/her respective territory/region 
• Franchise Management- Manage the current store network in the region and identify opportunity for network expansion 
• Implement Store led BTL activities to drive footfalls
• Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Retaining the existing or new customers and create a culture of ‘Customer First Approach’ across region/territory  
• Maintain and monitor store inventory and achieve annual stock-turn targets 
• Coordinating with inter departmental personnel
• Working on ERP system, Magento, Ameo, POS etc
• Solve customer complaints & grievances 
• Implements SOP’s, company policies and VM guidelines at stores 
• P&L, budgeting & maintain ideal stock norms at stores  
• Spearhead Train the Trainer program and ensure each store executive attends training modules 
• Coordinate with projects team during the fit-outs of new store and pre plan for Store launch- Soft/Marketing launch
• Stocking, inter-region stock movement & Dynamic inventory
• Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

Requirement in a candidate :

1. Minimum 6-7 years of relevant experience in  front-end retail operations as Store Manager. Preferably with an established Retail Brand

2. Experience in handling customer queries & grievance handling

3. Communication- Excellent spoken & written communication skills in English & regional language 

4. Excellent computer knowledge and must possess excellent excel skills 

5. Good knowledge of ‘Point of Sale’ system (POS)/ERP/SAP

6. Have knowledge of Business Acumen, Merchandising, Customer engagement, C-Sat & NPS evaluation process, BTL activities, Stock turn & Mark ups, Retail metrices & P & L